Delivery Options

📢 Summer Graduations Update

Summer graduations are about to be in full swing! This is our busiest time of year (aside from winter graduations). We're working as hard as we can to keep up with the increased demand, but please be aware that there may be slight delays in processing orders for dispatch or collection from the shop during June and July. We recommend allowing an extra 2-3 days on top of our regular processing timescales during this period.

We're sorry for any inconvenience this may cause, and we really appreciate you bearing with us. If your order is urgent, please feel free to send us an e-mail at university-shop@guh.gla.ac.uk and we'll do our best to help.  

 

🎁 UK Delivery

We offer three options for UK delivery from the shop:

  • Standard Delivery - £5 : Royal Mail First Class
  • Signed For - £7.50 : Royal Mail 
  • Courier Delivery - £9 : DHL Express Tracked
  • Free Delivery - when you spend over £100 : DHL Express Tracked

We aim to process all UK orders within 5-7 working days, excepting personalised or made-to-order items. These have longer timescales and may be dispatched separately by our suppliers.*

Orders under £100 can be sent via Royal Mail First Class (£5) or tracked DHL Express (£12). Orders over £100 qualify for free DHL Express postage. We dispatch orders five days a week, Monday to Friday, excluding public holidays or days when the shop is closed (such as between Christmas and New Year).

*Please note that Class of 2024 Hoodies are dispatched directly by our supplier, Campus Clothing, via Royal Mail or equivalent tracked service. Personalised plaques are dispatched directly by our supplier, Scotcrest, via Royal Mail or by courier. Replacement Degree Parchments are processed and dispatched by the University Registry. 

 

🌍 International Delivery (including EU & EEA Orders)

We offer one delivery option for international orders from the shop:

  • Global Tracked Delivery - £20 : DHL Express Tracked

We aim to process all international orders within 10 working days, excepting personalised or made-to-order items. These have longer timescales and may be dispatched separately by our suppliers.*

We dispatch orders from the Gift Shop five days a week, Monday to Friday, excluding public holidays or days when the shop is closed (such as between Christmas and New Year).

*Please note that Class of 2023 Hoodies are dispatched directly by our supplier, Campus Clothing, via Royal Mail or an equivalent international tracked service, and will attract an additional postage charge. Personalised plaques are dispatched directly by our supplier, Scotcrest, via Royal Mail or by courier. Replacement Degree Parchments are processed and dispatched by the University Registry.

CUSTOMS AND IMPORT FEES: To bring us into line with new tax legislation, overseas customers will not be charged VAT (sales tax) when checking out. Depending on your country of residence you may have to pay VAT or sales taxes, plus any additional customs fees, tariffs or handling costs, when your parcel arrives in the destination country. Any such fees are the responsibility of the recipient and not of GURHL.

DHL Express will make you aware of any charges due as soon as they are applied by authorities in your own country. These charges will need to be settled with DHL before your order can be delivered. If your order has been sent via an alternative delivery partner for any reason, you may be contacted either by them or by your local customs authority regarding any charges.  

 

🛒 Collect from Shop Orders

Our collect from shop service is free of charge. We aim to process collect from shop orders within two working days (or four working days, if your order is placed over a weekend). We will let you know when your order has been processed and is ready to pick up. The shop is open for order collection from 10am to 5pm, Monday to Sunday.

Orders remaining uncollected after 6 months will be returned to stock without refund. For our full collection policy and FAQs, please see here.

 

📜 Disclaimer

Please note that that for all orders for UK or international delivery GU Heritage Retail cannot be held liable for items that go missing after dispatch from the University.

 

Updated February 2024