Collect from Shop Policy

Collect from shop is a free option at checkout when placing your order.

We will continue to offer this service throughout the Tier 4 lockdown with the following opening hours:

Monday to Saturday 10am to 5pm

Sunday 1pm to 5pm

The collection point will be outside the main shop entrance, the following safety measures are in place:
      • No need to enter the shop
      • Sanitiser available
      • Ring bell to alert staff
      • Staff will wear a mask when dealing with your query
      • Staff will maintain physical distance of 2 metres
      • For speed please have your order number to hand
      • If you need to queue, please stand on the queue markers outside

Orders for local pick-up will usually be ready in 24 to 48 hours, but please await your confirmation email before coming to collect.

Your Order's Expiration: We will hold your order at our shop for up to 6 months, during this time we will be in touch to remind you to collect you order 3 times. After this period of time we will return the order to our shop stock. We will not refund your order after this time.

Collect from Shop FAQs:

I've lost my order confirmation email or SMS message - what can I do?

Please check the junk mail folder within your email account, as occasionally confirmation emails can end up here. We will ask you a couple of security questions when you do collect your order from the shop and you haven't got your confirmation.

I haven't had an email or SMS message to confirm my order is ready to collect - what should I do?

It's most likely because we haven't processed your order yet and it isn't ready to collect quite yet. Please allow 2-3 working days after placing your order. We will notify you if there are any problems before then about your order.

I selected collect in shop but I need my order to be posted to me - how can I change my delivery?

There is no problem for us to change your delivery from collect in shop to being sent to you in the post. Please contact us and we will send you the link to pay for the right delivery for you! 

How can I return my collect in shop order?

We want you to be completely happy with your purchase, if you are not please contact us within a month to exchange or refund your order. You can simply pop into the shop again with your order and order notification or you can contact us and send your item back. Read our full Refund & Returns Policy here.