Departmental Online Orders

The following applies to orders for existing products placed via our web store. For information about bespoke products please click here.
How do I place an order online?
You can place an order online and pay by departmental purchasing card. Please select 'Collect from Shop' as the delivery option at check out. We will let you know when your order is ready to pick up from the shop.
Deliveries to University departments are usually free to locations served by the internal mail service. For large or heavy orders we may have to ask you to arrange for collection of goods by Transport Services at your own expense. If you require delivery to a location not served by internal mail, or to somewhere off-campus, please choose the appropriate UK or international delivery option at the checkout.
Please note that all international deliveries may be subject to customs and import charges on arrival in the destination country, as well as any additional handling fees that apply. These are not covered by GUHRL. 

Can I pay by Purchase order instead?
If you prefer to order by University Purchase Order, please make this out to GU Heritage Retail Ltd, using supplier ID 25797. The order will be emailed to us automatically and we will process it as quickly as possible.

Will I receive 10% departmental discount?
Yes. Please use the code UNIDEPT10 at checkout. Please note, this code only works if you select the 'Collect from Shop' option. Please ensure that you have your staff card when collecting orders. For orders for areas not served by internal mail or by transport services please call the shop. We can then charge you more precisely for the shipping costs.
What happens if the items I ordered are out of stock?
Goods should be in stock if they are showing on the website. If we discover a shortage when we pick your order then we'll inform you straight away and make alternative arrangements with you.
Can I phone to place my order instead of ordering online?
Yes! Please call on x5511 and have your Purchasing Card handy.
Are you the preferred supplier for promotional goods within the University?
Yes! GU Heritage Retail Ltd is the preferred supplier for branded merchandise. We have worked with Procurement and Comms to ensure items provide the best value for your budgets from reputable companies and working within the brand guidelines. The small profit that we make on this service is then donated back to the University.
I want to order products with our College, Department, Service or Project logo? Can you help?
Yes! Please contact our Branded Merchandise team directly at