General Terms & Conditions

The University of Glasgow Online Shop is run and maintained by GU Heritage Retail Limited and is a subsidiary company of the University of Glasgow. All our profits go to support the work of the University.

GU Heritage Retail Limited (GUHRL) is a company registered Scotland under number SC207024 whose registered office is at the University of Glasgow, G12 8QQ. VAT Reg. No: 842921916. The following terms and conditions listed below will apply between you and GUHRL for the sale and purchase of the items contained in your basket. The terms do not affect your statutory rights.

Availability of goods and prices
Goods will be sent to the address given by you in your order and the contained in the Order Confirmation. Please note that occasionally goods ordered may be sent to you in instalments if there are unexpected stock shortages. We will make every effort to advise you (by email) if this is the case.
We make every attempt to ensure that all prices on our website are accurate, however discrepancies may occur. If we discover an error in the price of goods already ordered we will inform you as soon as possible and ask that you reconfirm your order at the correct price, whilst also giving you the option to cancel it. If we are unsuccessful in contacting you we will consider the order cancelled. If we cancel your order, you will receive a full refund.

International Shipping
If your delivery address is not within the United Kingdom, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; GUHRL advises each customer to contact their local customs office for further information.
You should be aware that cross-border shipments are subject to opening and inspection by customs authorities. If you live in the EU you will receive your order as Delivered At Place (DAP). Also called delivered duty unpaid (DDU). Under these terms GUHRL only takes responsibility for shipping your product(s), and requires you (the customer) to pay any additional import costs, such as VAT, sales taxes, duties, and clearing fees. If you refuse to pay any additional import costs then your package will be returned to GUHRL. Once we have received your package we will refund you, but minus any shipping charges from sending your order or for the return of your package.

By ordering a product you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.
Your Undertakings and Warranties
You warrant that the information given on your order form is complete and accurate.

Acknowledgement of Order
When you have completed your order you will be sent an e-mail confirmation. It will state what the products are on order, the total cost including VAT and delivery charges, together with delivery and invoice details. If for any reason your order cannot be processed, a member of our team will contact you.

Our Contract
No contract for the sale of any product will subsist between you and GUHRL until the product(s) ordered have been despatched. We will send a confirmation email when the goods have left our premises. This confirmation email amounts to an acceptance by GUHRL of your offer to buy goods.
Where an order is to be fulfilled in instalments, those products yet to be despatched will not form part of our contract with you. You must check that the details on this confirmatory email are correct as soon as possible and you should print out and keep a copy of it.

Data Protection
GUHRL will never make your personal details available to other companies for marketing purposes. We will keep a record of your contact details with the intention of sending your order. If you order a custom or bespoke product then we will pass your contact details to our 3rd party suppliers so that they can create your item and send it to you. They will not use your details for any other purpose.
Information you enter into our registration forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your attempted transaction, even if you do not confirm the transaction. This may be used to send operational emails to enquire as to why the purchase was not completed. We will not use this data for any other purpose, we will not store it for longer than necessary and we certainly will not share it with any other company. Our aim is simply to provide you with the highest level of service that we can.

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted and GUHRL will not be liable for any delay or non-delivery.

Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product bought from University of Glasgow Online Shop.

Damaged goods or incorrect deliveries
Our warranty contained in 'Goods & Services' above is subject to the following conditions: (i) the goods must be stored in appropriate conditions; if you do not store them in appropriate conditions we cannot be held responsible for faults or problems that arise as a result; (ii) any claim by you in respect of any shortages and/or defects in the goods must be notified to us by you within seven days of the delivery date, stating the nature of the shortage/defect and quoting the invoice no.; failure to so notify us will deem you to have accepted the goods. In some cases University of Glasgow Online Shop may require you to return the defective goods to University of Glasgow Online Shop at its cost. Where you make a valid claim in respect of any shortages or defects and we are liable for the claim, we can at our option make up the shortages or replace the goods free of charge, or refund the price of the goods in question to you. In addition for defective goods we will refund you reasonable costs incurred for postage of the goods, but we shall have no further liability to you. If you do not notify University of Glasgow Online Shop accordingly, GUHRL shall have no liability for any defects and you shall be bound to pay for the goods

Force Majeure
GUHRL shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Limitation of Liability
Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction, however nothing in these terms and conditions shall exclude or limit GUHRL’s liability for death or personal injury as a result of GUHRL’s negligence.

Invalidity of Terms and Conditions
If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions shall not be affected.

Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with Scottish Law and agree to submit to the exclusive jurisdiction of the Scottish courts.

Promotion Code Terms & Conditions
Promotional codes entitle you, at the time of ordering, to a saving on a new order placed with University of Glasgow Online Shop. Details of any minimum or percentage discount, including VAT and saving entitlement can be found in your voucher email.
Promotion codes are only valid for orders placed online.
Promotion codes entitle you, at the time of ordering, to a saving on a new order placed through the University of Glasgow Online Shop.
GUHRL reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed.
Promotion codes are only valid for a limited period of time. The expiry date will be publicised with the relevant promotion code.
Only one promotion code can be used per order.
Promotion codes are not valid in conjunction with any other promotion. Offer is not valid on sale items or other discounted items.


See the full returns detailed in our returns section: click here.


GUHRL reserves the right to terminate the validity of any promotional code at any time, or to change the details of any promotional offer. In the case of returns outside of the promotional period the General Manager may decide whether or not to apply the promotion.

The University of Glasgow Shop Vouchers Terms and Conditions
We are currently unable to accept University of Glasgow Shop Vouchers through the online shop
Vouchers may be redeemed for goods at any GUHRL site or over the phone.
The University of Glasgow vouchers may be exchanged for any product within the University shops.
Vouchers may, on payment of the difference, be exchanged on a purchase of a higher value.
Gift vouchers may not be exchanged for cash.
Change will not be given.

Care Guidelines
Care guidelines for purchases, particularly clothing, should be followed according to instructions on the packaging or label.