Careers - T.rex Shop Manager

Thank you for your interest in the role of T.rex Shop Manager.

To apply for this role please email m.williams@admin.gla.ac.uk with a copy of your CV and a cover letter of not more than 500 words detailing why you are suitable for the role with reference to the job description below and your specific skills, experience and personal attributes.

Please ensure that your CV does not contain a photograph or your date-of-birth as these are not compatible with our equalities policy.

Deadline for applications: 10am, Monday 4th March.

GU HERITAGE RETAIL LTD

GUHRL is the University of Glasgow’s retail company. We work hard to provide welcoming shops and excellent customer service for visitors to the University and The Hunterian, as well as a creative and supportive working environment for our team members. From April until August we’ll be setting-up and running an amazing pop-up shop inside the T.Rex in Town exhibition space at Kelvin Hall. The exhibition is being delivered by our partners at The Hunterian and Glasgow Museums and our team will be a vital part of the visitor experience at this once-in-a-lifetime opportunity to come face to face with a T.Rex.

JOB DESCRIPTION – SHOP MANAGER (T.REX IN TOWN)

JOB PURPOSE

To ensure an excellent customer service experience for those attending the T.rex in Town exhibition. To lead a well-motivated, knowledgeable retail team so that visitors enjoy a great day out. To keep the shop looking amazing and to make certain that displays are creative and well-stocked. To support and energise all members of the T.rex team throughout the exhibition. To work with the General Manager to meet sales targets by modifying sales strategies, layouts, displays or product lines if necessary. To develop your retail skills and experience during this project.

MAIN DUTIES AND RESPONSIBILITIES

Oversee the set-up and take-down of the temporary shop within the T.rex pavilion at Kelvin Hall. Layout, light, stock and visually merchandise the shop area, working with the other exhibition partners and contractors on site to achieve the best results possible by the opening on 17th April.

Ensure excellent service to Exhibition Shop visitors, by motivating your team to provide a warm welcome, use their combined product knowledge, and ensure that your team can give customers everything that they need throughout their visit.

Lead the workflow at till points and ensure management of queues at peak times, oversee upselling to customers. Manage cashing-up at the end of each day, so that reports and banking are accurate and any issues accounted for and reported to the GM the following morning.

Guide the team to bring positive energy to the shop floor, greeting and assisting visitors, keeping displays clean and well-presented. Checking, replacing or updating signage, pricing and labels as needed. Ensure that the expected standards of presentation and service are maintained.

Direct staff to move products between stockroom areas and the shop floor as required, taking the lead on any fresh visual merchandising them or redisplay work needed. Work with staff to engage their creativity in these tasks.

Oversee the sharing of knowledge between members of the team about the exhibition, products, bestsellers, sales techniques, customers and anything else that could have a positive effect on sales. Make sure that they are well-informed about any issues affecting the exhibition or the business.

Take a lead on security and health & safety issues within Kelvin Hall, ensuring that these are dealt with as quickly as possible by the appropriate member of staff. In the event of an alarm, lead the emergency evacuation of the shop areas, including any security provisions.

Be responsible for any issues arising with the retail team, their shift patterns, rotas and event cover, escalating to the GM when necessary.

Provide a daily handover pack of information for the GM and Finance Administrator. Update the GM daily on issues affecting customers, shop stock, deliveries, visual merchandising or matters arising with staff.

Ensure that the Duty Manager has any information that they require to be confident in their role and help them to provide a seamless experience for customers when you are absent.

QUALIFICATIONS

Essential – Good set of Higher results (or equivalent) plus English and Mathematics to Standard Grade level (or equivalents)

KNOWLEDGE, SKILLS & EXPERIENCE

Experience of working at supervisor level or above in a busy retail environment for 2 years or more.

A background in retail at a cultural venue or visitor attraction preferred.

Experience of leading a team in a customer service environment e.g. shop, venue, visitor attraction.

Previous work with an EPOS system and cashing-up essential.

ADDITIONAL INFORMATION

You may need to work outside of your ordinary shift pattern to cover for occasional evening events, or staff sickness/absence if you cannot find adequate cover from the retail team. Additional hours will be by mutual agreement, and as much notice as possible will be given.

The period of employment will be from the first week of April until the first week of August. This will cover pre-exhibition training, shop set-up and display, the exhibition period (17th April to 31st July), and shutting down the shop at the end of the exhibition. Annual leave will not be granted during this period.